Q. What is Mobile Banking?
A. SCBT’s Mobile Banking is a way to access your bank accounts through a mobile device with Internet access wherever and whenever you want. With Mobile Banking you can monitor account balances, transfer funds from one SCBT account to another, and view detailed information on transactions.
Q. Do I have to have a specific mobile phone or mobile carrier?
A. No. As long as you have a mobile device with Internet access, you can use Mobile Banking.
Q. Is Mobile Banking secure?
A. Mobile Banking is just as secure as SCBT Online Banking. With our enhanced online security you are protected by three levels of security. You are required, each time you login to Mobile Banking, to have an Access ID, Mobile Banking PIN, and a One Time Password.
Q. Are there any fees associated with Mobile Banking?
A. SCBT does not charge a fee for Mobile Banking. However, standard text messaging rates and charges from your mobile carrier may apply. Contact your mobile carrier for details.
Q. How do I sign up?
A. Login to Online Banking, click on Options at the top. Scroll down to the Mobile Banking enrollment section and click Edit. Next, complete the required fields, read the disclosures, and click Submit.
Q. What if I misplace my one time password, how do I get another one?
A. From your mobile device go to www.scbtonline.com, click Mobile Banking Login, then click One Time Password. Enter in your Access ID and a new One Time Password will be sent to your mobile phone.
Q. What if I forget my Mobile Banking PIN?
A. Login to Online Banking, click on Options at the top. Scroll down to the Mobile Banking enrollment section and click Edit. Pick a new Mobile Banking PIN, and enter it in the appropriate fields. Click Submit and your information has been updated.
Q. What do I do if I change my mobile phone number?
A. As soon as you know your new mobile phone number you must update the information within Online Banking. Login to Online Banking, click on Options at the top. Scroll down to the Mobile Banking enrollment section and click Edit. Enter your new mobile phone number and confirm the carrier. Click Submit and your information has been updated.
Q. What if my mobile phone is lost or stolen, is my information secure?
A. You information is still secure since no one can access your account without knowing your Access ID, Mobile Banking PIN and having the One Time Password. If your mobile phone has been lost or stolen, you should contact your mobile carrier immediately. You should also login to Online Banking and delete the mobile phone number listed in the Mobile Banking Section under Options.
Q. Who do I call if I have problems accessing Mobile Banking?
A. If you are having problems with SCBT’s Mobile Banking you can call our Customer Care Center at 1-800-277-2175 Monday - Friday 8 AM – 6 PM, Saturday 9 AM - 12PM. If you are having trouble with Internet access you should contact your mobile carrier.
